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Simple support from Shopify experts.

✔ Shopify Support
✔ Custom Development
✔ eCommerce Guidance
✔ On-demand help from $165/hour

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1-on-1 Support

Speak directly with experts and developers - your personal resource for learning & growing.

On Demand

On demand hourly pricing, or short retainers for larger tasks and better value.

From $165/hour

Transparent pricing for all on demand work, and estimates and time logs for all retainer work.

How it works

Let us know what you need help with.

We'll work with you to find the ideal solution for what you're trying to achieve in Shopify - years of specialising in Shopify means we'll always provide a best-in-class approach.

Pick the support structure that suits you.

On demand pricing is perfect for one-off's and training calls. Retainers are great value for larger projects like rethemes, or custom builds.

We jump in and help.

We're here to give you the confidence to grow your business on Shopify - from training and guidance, right through to audits, custom development, and conversion rate optimisation.

A few of the things we can help with
General Shopify Support
Shopify Training & How To's
eCommerce Fundamentals
Branding & Strategy
Web Design (UX/UI)
Conversion Rate Optimisation
Rethemes
Custom Functionality
Migrations to Shopify
Updates to OS 2.0
Theme Development
Integrations

Shopify support is easier than ever.

Transparent pricing from the start, with an easy, no lock-in, on demand option.

Monthly Retainer
Monthly Support
On Demand
Perfect For
Rethemes
New stores
Migrations
Custom builds
Consulting
Small businesses
Ongoing support
Consulting
Training
Small businesses
Small tasks
Occasional support
Hourly rate
(exC. taxes)

$165 $185 AUD

$175 $185 AUD

$185AUD

Minimum Commitment
15 hours / month,
for 3 months
2 hours / month,
for 3 months
1 hour minimum per task,
no monthly minimum
Minimum Monthly
(EXC. Taxes)

$2475AUD

$350AUD

None

bookable meetings when it suits you
Free Unlimited Email Support
(questions, How to's etc.)
Emergency Support*
Additional hours & scope
Invoiced at the same discounted hourly rate.
Invoiced at the same discounted hourly rate.
Invoiced at the standard hourly rate.
*Additional emergency support surcharge applies.
Pricing is subject to change.

Shopify stores we've helped.

Real happy clients.

augustskincare.com.au
branding & Design
Custom Theme Build
Custom PRoduct Forms
bybaby.com.au
Retheme to Os 2.0
Custom Product Forms
Bundled Products
natralus.com.au
Woocommerce to Shopify Migration
Custom Swatches
Custom PRoduct Forms
catalystand.com
New store launch
Store set up
Custom swatches

Meet the team that you'll actually work with.

Speak directly with the people that get the work done.

Gabrielle Rea

SHOPIFY DEVELOPER / DESIGNER / TECH Lead

One half of Sundae Lane with 8 years as a Senior Shopify Developer and Technical Lead.

Gabbie can help your brand create a cohesive store experience with best in class Shopify solutions.

Your Shopify site shouldn't just be a store, it should be a brand.

contact us

Anthony Vita

SHOPIFY Developer / ECOMMERCE CONSULTANT

The other half Sundae Lane with 8 years as an eCommerce Manager, turned Shopify Developer.

Anthony helps give you the confidence to grow your Shopify brand with simple solutions for your complex problems.

If it's not a solution that's easy for you to manage - it's probably not the right solution for you.

contact us

Frequently asked questions

What kind of clients do you work with?
Chevron

All clients! No matter how big or small. However, most of our clients tend to be small businesses looking for an affordable Shopify Partner - especially those that don't want to be fleeced by agencies.

I just need answers to a few Shopify questions.
Chevron

We're here for that too. You can reach out to book in a consulting call - our on demand rate applies and you can ask as many questions as you need!

You might also be interested in our Monthly Support package. You could book 2-3 calls a month + ask as many questions as you like over email.

Do you work with clients outside of Australia?
Chevron

We're happy to work with anyone! We have a few clients in New Zealand and the USA.

I can get a cheaper service from Upwork/Fiverr freelancers.
Chevron

You sure can. If you don't mind manually vetting every applicant, and trying to deal with language barriers, timezone differences, and often subpar work quality - those platforms can work out quite well.

We're here for your business when you're not quite sold on the traditional agency model, and don't want to go through the hassle of a freelancer platform.

Are you based in Australia?
Chevron

We're based in Melbourne but are a fully remote small team. This means we can sometimes be working from a different timezone.

Every client on a support plan or retainer, will have access to a direct emergency phone number no matter your timezone.

Have more questions?

Just reach out, we’re always around to answer any questions.

contact us

Get started

It only takes 30 seconds to kick off a project, and get simple Shopify support. Fill in the details below and we’ll be in touch.

First, tell us about yourself

Lastly, tell us about the project

Just a reminder that we specialise in custom development, training and support for Shopify stores.
We are unable to assist with issues relating to account suspensions, Shopify payments, or other platform issues.

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Easily create powerful bundles and kits on Shopify.

BUILT BY SUNDAE LANE

Maximise your sales with multi-step, mix-and-match bundles and kits your customers can choose from.

  • Create steps for each product set, guiding customers through their choices.
  • Control minimum/maximum selections, display options, and total quantity limits.
  • Discount options for fixed price, sum of selections, or amount/percentage off.
  • Customise the look inside the theme editor with advanced options for developers
  • Discounts applied to line items, so you can still use discount codes at checkout
Learn more

+ 7 day free trial